Use this simple Microsoft Visio 2010 template to document your change-of-address process. This diagram template uses the Business Process Modeling Notation (BPMN) capabilities in Visio Premium 2010. The template enables you to capture the end-to-end process from the time a customer submits a change of address request to the point at which they receive confirmation that the change has been completed, including automated validation of the form and customer account details. This template could also be customized for other common customer-facing processes, such as a request for product information, a phone order, a credit line adjustment, or a service request.