University uses diagrams to visualize IT monitoring data, reduce support calls 30 percent

VU University Amsterdam service desk employees found the large amount of technical data produced by Microsoft System Center Operations Manager 2007 R2, its monitoring solution, time consuming to decipher. VU used Microsoft Visio 2010 and the add-in for System Center Operations Manager 2007 R2 to simplify the complex data stream from the monitoring solution with dynamic, intuitive diagrams that are continuously refreshed with current data. Now the service desk employees can expedite support, provide more proactive service, and offer a more reliable computing experience for the 25,000 faculty, staff, and students that rely on the university’s systems.