IT support company reduces its time investment in network diagramming by 20 percent with Microsoft Visio 2010

eMazzanti Technologies was spending at least 25 hours per month creating network diagrams, a critical focus for its business. Upgrading to Visio 2010 made it easier for its technicians to access common functions and complete diagrams more quickly. There is also more support for process diagrams, and full integration with Microsoft SharePoint 2010 encourages cross-application collaboration. As a result, eMazzanti has enjoyed significant efficiency gains in its network diagramming capabilities, reducing its time investment by 20 percent and saving a total of 300 hours per year. eMazzanti technicians now have more availability to focus on optimizing the customer experience.