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Customer Case Studies

01|VU University Reduces Support Calls by 30 Percent with Visio

VU University Amsterdam chose Visio 2010, an intuitive diagramming tool, to turn data into business intelligence. Diagrams built using Visio 2010 are easy to understand and link directly to up-to-date data.

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02|Korein Daycare Saves 150,000 Euros Annually and Improves Care with Visio

See how Korein recasts its Quality Manual from outdated text-based binders to an online graphical workflow that will save time and drive high-quality, consistent service across all facilities.

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03|Zyvex Technologies

See how Zyvex Technologies provides more standardized desktop and communications tools to help employees in different locations work better together.

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04|State Transportation Department Saves Lives with Better Business Insight

MDOT uses Microsoft FAST Search Server 2010 for SharePoint to help agency employees search across multiple data sources. It uses Microsoft SharePoint Server 2010 to deliver the business insight necessary to make more informed decisions.

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05|State Police Agency Improves Public Safety with Office 2010

As the primary criminal justice agency in Colorado, the Colorado Bureau Of Investigation (CBI) strives to maximize the effectiveness of its Forensic Services division. Using a laboratory information management system that incorporates the productivit...

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06|Sales Engineers Create Network Diagrams 10 to 25 Percent Faster with Software Upgrade

Global Crossing wanted to address the challenges that sales engineers experienced creating network diagrams during the customer sales cycles.

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07|Mobile Telecommunications Provider Improves Call Center Management with Visual Performance Dashboard

Virgin Mobile India's management team developed a dashboard using Visio 2010 to dynamically link Visio to the company's external contact center data, which enabled access to near real-time performance data.

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08|MindTree Improves Employee Utilization Reporting with Real-Time Performance Dashboard

Generating and distributing employee utilization reports across the 7 business units was one-dimensional, cumbersome, and time consuming activity for MindTree's Business Finance Group, limiting the value of reports for executives.

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09|Microsoft Improves Pipeline Management with Lead tracking Dashboard

Microsoft's U.S. Small and Mid-market Solutions & Partners (SMS&P) group was unable to develop a comprehensive view of their marketing and sales lead pipeline, resulting in dropped leads and lost revenue.

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10|Microsoft Human Resources Organization Optimizes Process Execution Worldwide

See how customers create a custom HR template based on Business Process Modeling Notation (BPMN) process template in Visio Premium 2010 to develop comprehensive process documentation to increase process efficiency.

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11|IT Support Company Boosts Productivity by 20 Percent with Microsoft Office 2010

See how eMazzanti Technologies utilized Microsoft® Visio® 2010 to increase productivity, save up to 300 hours per year in diagram creation, and expedite project deliverables by up to 20%.

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12|Healthcare Organization Optimizes Infrastructure Monitoring with Visual Dashboard Solution

PCLI’s IT Department wanted a better way to monitor and evaluate the health of their IT assets and infrastructure beyond text-based reports from Microsoft® System Center Operations Manager 2007 R2.

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13|Global IT Firm Improves Project Delivery with Enterprise Collaboration Platform

Infosys Technologies used Visio Services in SharePoint Server 2010 to improve productivity and customer service, simplify IT management, and reduce costs.

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14|Energy Company Improves Process Standardization Using Visio 2010s New Process Management Features

The Information Systems (IS) group wanted to develop comprehensive process documentation to better support business unit operations. However, TECO’s process documentation approach was very manual in nature and limited the group’s efficiency.

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15|Bay Area Air Quality Management District Improves Process Management

See how Air District automates complex, paper-based processes and links them to associated content stores so that it could spend more time solving large pollution problems and optimizing customer services.

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16|Austrian Ministry of the Interior Automates Business Process

The Ministry ordered equipment using a paper-based process that caused delays, and employees had no way to view the status of ordered items. Nor did field officers have a way to access or update information about cases they were investigating.

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17|Airline Reduces IT Operating Costs by 10 Percent with Automated Tracking System

Gol Linhas Aereas Inteligentes needed a more efficient way to manage its numerous IT projects so that it could get updates to customers faster. The company is using a new, advanced workflow template in Microsoft Visio Premium 2010.

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